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FAQs

Click on any Frequently Asked Question for more information.

Sheet Music Downloads

MP3 Downloads

Sheet Music Downloads

I used to be able to transpose your sheet music, why am I no longer able to do this? 
To make our sheet music downloads easily accessible, we have changed the way we send our sheet music downloads to our customers. We are now sending pdfs & have eliminated the need to install Sibelius Scorch. Therefore, you are no longer able to transpose our sheet music to another key.
I closed the confirmation page – where can I access my order?
Check your email — in addition to your order confirmation email, you should have also received an email with a link to your download. Downloads are accessible for 48 hours after purchase. If it’s been longer than 48 hours, please contact us using the red “Contact Support” tab on the left hand side of this page.

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Do your sheet music downloads include parts for the instruments heard on each of the samples?
Yes. For instance, if you download the music for “Jesu, Joy of Man’s Desiring,” your download will also include the music for the flute part as heard on the track.

Why can’t I find sheet music for all of your recordings?
We’re continuing to introduce as many new pieces of O’Neill Brothers’ sheet music as we can each month, however, all are not yet available. Keep checking back; we will continue to update our offerings.
It’s been more than 48 hours since I purchased my download. How can I access it?
Use the red “Contact Support” tab on the left hand side of this page. Please be ready with your name, order number or invoice number, and the date of your order so we can help you.
I use a dial-up internet connection. How long will it take to download a song?
It will take approximate 15-30 minutes to download your file.

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MP3 Downloads

To download on a Mac 

1. Press and hold the Option button on the keyboard and click on the file to download.
2. The file will appear in the download manager – click on the circle left of the file name in the download manager which will open the file manager
3. Click “Change” to select where you want to place the file
4. View the name – make sure it includes .mp3 at the end – if not edit to include “.mp3” – in this case you may have to shorten the name – Mac only allows 32 characters.
5. Then go to the location where you saved the file with the extension of “.mp3” and click and the song will play.

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To download to an iPhone or iPad 
If you are using a mobile device to purchase music, downloads to your iPad or iPhone may not occur automatically. Please wait for the confirmation email to be sent to you. It will contain a link to download your purchased music. You will need to open this link on a desktop and save the file(s) to your iTunes folder. Then you will need to sync with your iPhone / iPad.

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‘Save Target As’ is greyed out
The Microsoft Knowledge Base reveals that the option to save target as is greyed out and not available if you have the Content Advisor enabled in Internet Explorer. Normally, if you right click on a link you can choose to save or Print the file. But with Content Advisor turned on, these options are not available to you because it would bypass the Content Advisor.

  • In Internet Explorer, go to Tools/Internet Options/Content (If you have established a password for Content Advisor, you will need to enter it before you can make changes.)
  • Click the Disable button in the Content Advisor section.

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I closed the confirmation page – where can I access my order?
Check your email — in addition to your order confirmation email, you will also receive an email with a link to your download. Downloads are accessible for 48 hours after purchase. If it’s been more than 48 hours, please use the red “Contact Support” tab on the left hand side of this page. Please have your name, order or invoice number, and date of purchase ready so we can help you.
I’ve downloaded and burned my favorite songs to a CD – why won’t it play in my car?
Some older players are not able to read MP3s burned at higher rates of speed. Try burning the CD at a lower speed. Also, be sure that you’re burning your songs to a CD-R disc. Other forms of media may not work.
I just downloaded the entire Sweet Dreams CD and only received 7 tracks. There appear to be more songs on the album. Why didn’t I receive all of them?
Because it is meant to be a soothing lullaby CD, Tim and Ryan didn’t put pauses after each song when they recorded it in order to keep it flowing. All of the songs listed on the web page are included within the 7 tracks on the CD.
I purchased a download but am unable to access it. What should I do?
In addition to the order confirmation page, you will also receive an email with download instructions shortly after purchase. Please wait to receive this email and follow the instructions for download. If you’re still not able to access your download, please use the red “Contact Support” tab on the left hand side of this page to get in touch with us. We’d be glad to help you any day of the week.
It’s been more than 48 hours since I purchased my download. How can I access it?
Please use the red “Contact Support” tab on the left hand side of this page to get in touch with us. Please have your name, order or invoice number, and your purchase date available so we can help you.
I use a dial-up internet connection. How long will it take to download a song? 
It will take approximate 15-30 minutes to download your file.
GMail users:
If you use GMail, please check all misc. folders that GMail sorts mail into like “Promo”, “Updates”, etc. Two different emails from us can end up in different GMail “folder”. Please check them all including your Spam folder.

How to UnZip a File? 

What is a ZIP file?
A ZIP file is created to package one or more files into a single file in a compressed format. ZIP files save storage space, are convenient, and can be quicker to download. ZIP files are easy to identify because their filename extension is “.zip”.How do I decompress a ZIP file?
When you download a ZIP file from a website, you save it to your local computer. You then need to use special software to decompress (unZIP) the file you downloaded. You may already have such software installed; if not, you might want to download one of the software packages shown below.To decompress the file, you first tell the software where the ZIP file you downloaded is located. The software will then access the files within the ZIP file. Perhaps it will display them to the screen. You then tell the software to decompress (unZIP) the files to a location of your choice. Once this is complete you can begin to use the decompressed files, and you probably will not need to access the ZIP file again.

Note: The list below is not complete. There are many ZIP/unZIP software packages available, and most work well. Piano Brothers’ does not endorse any particular software package, and cannot be responsible for their use. Some cost money (many have trial periods), and some are free. The links are for your convenience, and take you to third-party websites that are not run by Piano Brothers.

UnZIP software for PC/Windows
WinZip
PKZIP
StuffIt Expander

UnZIP software for Macs
StuffIt Expander

UnZIP software for Unix/Linux
PKZIP

Still have questions? Use the red “Contact Support” tab on the left side of this tab to reach us.

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